Privacy Policy

This Privacy Policy explains how Radhvika — Consultant & Healer ("we", "us", "our") collects, uses, discloses, and safeguards your information when you visit our website or book a consultation with us (collectively, the "Services"). By using our Services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We may collect the following types of information when you use our Services:

• Personal Details: Name, email address, phone number, and any details you provide via our booking or contact forms.
• Session Information: Date of birth, birth time/place, questions, or context you share for astrology, tarot, numerology, or counselling sessions.
• Communication Data: Messages sent via email, WhatsApp, or our contact/newsletter forms.
• Usage Data: Pages visited, browser type, device information, and IP address, collected automatically via standard web analytics.
• Payment Information: Basic transaction details for bookings (payment card data itself is processed securely by our third-party payment providers and is never stored on our servers).

2. How We Use Your Information

• To schedule, confirm, and conduct your bookings and consultations.
• To respond to inquiries submitted through our contact or booking forms.
• To send appointment reminders, session follow-ups, and important service updates.
• To send newsletters and promotional content, only if you have opted in — you may unsubscribe at any time.
• To improve our website, services, and overall user experience.
• To comply with legal obligations and protect against fraudulent or unauthorized activity.

3. Confidentiality of Session Content

Everything shared during a tarot, astrology, numerology, Reiki, dream interpretation, or counselling session is treated as strictly confidential. We do not share, sell, or disclose the personal or spiritual details discussed in your sessions with any third party, except where required by law.

4. Sharing of Information

We do not sell or rent your personal information. We may share limited data with trusted third-party service providers strictly to operate our Services, such as:

• Payment processors, to securely handle booking payments.
• Email and communication service providers, to send confirmations and newsletters.
• Analytics providers, to help us understand website usage in aggregate, anonymized form.

These providers are only permitted to use your data to perform services on our behalf and are obligated to protect your information.

5. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your data at any time (see "Your Rights" below).

6. Cookies & Tracking

Our website may use cookies and similar technologies to enhance your browsing experience, remember preferences, and gather anonymous usage statistics. You can control or disable cookies through your browser settings; however, some features of the site may not function properly without them.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have the right to:

• Access, correct, or update the personal information we hold about you.
• Request deletion of your personal data.
• Withdraw consent for marketing communications at any time.
• Request a copy of the data we hold about you.

To exercise any of these rights, please contact us using the details below.

9. Use of Google User Data

To send booking confirmations, booking status updates, and contact-form auto-replies from our business Gmail account (radhvikatarot@gmail.com), our website uses the Gmail API with the restricted gmail.send scope. This scope only allows our application to send email as our own account — it does not allow us to read, search, modify, or delete any emails, drafts, contacts, or other data in the Gmail account.

We do not use Google user data for advertising, do not sell or transfer it to third parties, and do not allow humans to read it except as necessary for security, legal compliance, or with your explicit consent. Our use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

10. Third-Party Links

Our website may contain links to third-party sites (such as Instagram, YouTube, Facebook, or WhatsApp). We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies separately.

11. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can remove it.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. Any updates will be posted on this page with a revised "Last updated" date. We encourage you to review this page periodically.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please reach out to us:

• 📧 Email: radhvikatarot@gmail.com
• 📱 Phone / WhatsApp: +91 74172 41618